WHAT are the benefits of DHgate membership?
DHgate provides many types of benefit to its member, such as DHgate birthday gift, customer's birthday gift, upgrade gift, exclusive discounts, prioritized online chat access, 5hour message reply, toll-free phone number, 3day dispute escalation, 15day dispute resolution, account manager and online/offline activity. DHgate membership is divided into 6 levels, from D1 to D6, higher the level, more benefit given.
WHEN is DHgate establish?
DHgate is founded in the year 2004 by Diane Wang, the current CEO.
WHO is the founder of DHgate ?
Diane Wang is the founder of DHgate and the CEO of DHgate. She has over 20 years of experience running the online business. She has thrived through every phase of the digital revolution. Before she founded DHgate she served as an executive for Microsoft and Cisco.
WHERE to get DHcoupons from DHgate?
The DHcoupons will send out during promotional event and information about the activities will be sent to customers' email account directly. Customers can redeem DHcoupons when they place an order and the order has reached the requirement. The system will provide the best-matched coupon automatically and apply the discount.
WHY consumers use DHgate ?
On-time delivery and estimated delivery timeframe are the factors attracting customer to make an order in DHgate. DHgate required all sellers guarantee their product deliver on time. The guarantee is beginning when the seller uploaded the shipping tracking number on the system. On the other hand, estimated delivery time frame is provided by DHgate with a reference time.
HOW does DHgate protect consumers?
When a customer does not receive the order on time, or the order is not described,
(1)Customer can contact the seller. If the seller unable to solve the problem faced by the customer;
(2)Customer can submit a dispute or a refund agreement by following the steps in
Return and Refund Policy, provided by DHgate. If the seller's suggested solution unable to fulfill customer's satisfaction;
(3)Customer can apply DHgate Mediation, where DHgate will evaluate the evidence collected from the seller and customers, and come out a solution.
(1)Customer can contact the seller. If the seller unable to solve the problem faced by the customer;
(2)Customer can submit a dispute or a refund agreement by following the steps in
Return and Refund Policy, provided by DHgate. If the seller's suggested solution unable to fulfill customer's satisfaction;
(3)Customer can apply DHgate Mediation, where DHgate will evaluate the evidence collected from the seller and customers, and come out a solution.
Diagram 7: How DHgate safeguard buyers' rights?
Authorized Third-party Inspection Company
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